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Live · 24/7 emergency dispatch

Always Moving Forward. Plumbing you can trust.

Springfield’s 24/7 residential & commercial plumbing team, led by Master Plumber Chris Doyle. Honest options, clean work, and calm communication when it matters most.

  • Always Open · 24/7
  • Master Plumber on staff
  • Springfield · Nixa · Ozark · Republic · Strafford
  • Local & family operated
New Direction Plumbing logo

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Emergency dispatch

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Licensed & insured

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Plumbing services

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Customer-first ethos

24/7 Emergency
Licensed & Insured
Workmanship Backed
Born & Built for Springfield

Recent work

Real installs from Springfield homes & businesses

Want work like this? Get a quote
Shower valves, heads & drainage done right

Bath

Shower valves, heads & drainage done right

Kitchen sinks & supply stops

Kitchen

Kitchen sinks & supply stops

Code-ready pipe joints & supports

Craftsmanship

Code-ready pipe joints & supports

Faucets, cartridges & leak repairs

Repairs

Faucets, cartridges & leak repairs

Under-sink diagnostics & repairs

Emergency ready

Under-sink diagnostics & repairs

Tankless water heater installed against brick wall

Why us

Why Springfield trusts New Direction

“New Direction” is more than a name. It’s a promise: better systems, clearer communication, and real peace of mind for your home or business.

Master Plumber leadership

Chris Doyle brings advanced troubleshooting and code knowledge to every job—residential comfort or commercial uptime.

Respect for your space

Mindful and respectful from arrival to final leak check—clear updates throughout and careful attention to keeping your home clean.

Straight answers, fair quotes

Options explained in plain language so you can choose what fits your budget—no pressure, no mystery fees.

True 24/7 availability

Burst pipe at midnight? Water heater out before opening? We’re built for emergency dispatch across the Springfield metro.

Our process

What it’s like to work with us

Calm, organized, and respectful—from the first call to the final leak check.

  1. STEP 01

    Call or message

    Tell us what’s going on. We triage live and dispatch the right tools.

  2. STEP 02

    Onsite diagnosis

    Clear walkthrough of the issue—causes, options, and pricing—before any work starts.

  3. STEP 03

    Clean, code-compliant work

    Master Plumber leadership with quality fittings, drop cloths, and tidy installs.

  4. STEP 04

    Test, inspect, document

    Every install is pressure-tested and photographed. You get the receipts.

  5. STEP 05

    Follow-up & warranty

    We answer questions after the job. Workmanship warranty backs every project.

Where we work

Proudly serving the Springfield metro

Fast response across the Ozarks corridor. No mileage gimmicks—just dependable service where you live and work.

Brands we install & service

  • Rheem
  • Bradford White
  • Navien
  • Lochinvar
  • Moen
  • Kohler
  • Delta
  • Rinnai
  • A. O. Smith
  • Sloan
  • American Standard
  • Toto
  • Rheem
  • Bradford White
  • Navien
  • Lochinvar
  • Moen
  • Kohler
  • Delta
  • Rinnai
  • A. O. Smith
  • Sloan
  • American Standard
  • Toto
5.0 on Google · 10 reviews

What neighbors say on Google

Real five-star reviews from our restored Google Business Profile— unedited quotes from Springfield-area customers.

Read all 10 reviews on Google Maps

Chris was professional, had best/ competitive pricing and was able to get the work done very quickly! He evaluated the issue and provided a very fair quote. He communicated very well throughout the process. The work is top notch. Happy to support local! Would highly recommend and will be using in the future
GO

Gisela Ocasio

Google review · a month ago

Chris was very nice and pleasant to work with he was prompt and had the knowledge to fix things necessary.we are very grateful and satisfied .thankyou Mickey and Kathy Parker
MP

Mickey Parker

Google review · a month ago

Chris was great to work with. He was professional, courteous, communicated well, and was very reasonable with his prices. Would highly recommend!
JW

Jeff W.

Google review · a month ago

Quick response and service, with a reasonable price. I have hot water again!
MN

Michael Northington

Google review · a month ago

Chris is one of the best in the business! Honest, reliable, and pricing is fair!
BB

Boston Buecker

Google review · a month ago

Chris is fantastic! I already had one person out and they were stumped. He was able to get my pool heater gas line fixed and up and running and we now have a nice warm pool. He was very affordable and very efficient. We will keep new direction on speed dial.
MM

Miste Maschino (Personal)

Google review · a month ago

Chris is very friendly and though the fixing I needed didnt align with his line of work, he went out if his way to find someone he recommended! Problem was corrected in the same day, highly recommend!
JS

Jonathan Swensen

Google review · a month ago

We are so glad to finally have our Fridge/Freezer hooked up to water, to have outside water spigots to be able to water plants outside and to have our washer lines in the wall to add space in the laundry room. Also glad for Chris changing out the galvanized pipes from under the house. Thank you very much!
RB

Rodney Bullock

Google review · a month ago

Chris replaced all of the water lines in my crawl space with PEX. No more worries about pipes freezing in the winter! Friendly, professional and quick service.
JW

J W

Google review · 2 months ago

Live · 24/7 dispatch

Water won’t wait. Neither do we.

Call now for a real human, real plumber, real plan—any hour. Or book a non-emergency visit online and we’ll lock in a window that fits your day.

Get in touch

Book service or ask a question

Web form delivers your request to our dispatch (demo: check the browser console). For emergencies, call now—don’t wait for email.

Request service
Tell us what’s going on—we’ll follow up quickly. Prefer the phone? Call (417) 955-1676.

Phone

(417) 955-1676

Hours

Always Open · 24/7

Email

chris@newdirectionplumbing.com

Service area

Springfield, Republic, Strafford, Ozark, Nixa, Clever, Billings, Branson, Willard, Rogersville & nearby Missouri communities

Call 24/7 · (417) 955-1676